RETURNS & EXCHANGES
Graceland Collection – The Brand
We happily offer exchanges for change of size, and offer returns and refunds on full-priced items. This is provided the garment is in brand new condition and has never been worn, washed or used. Shipping a return back to Graceland and receiving an exchange item is at the buyer's cost. Return and exchange items must be received by Graceland within 7 working days of receiving your purchase. To organise a return or exchange please email us at firstname.lastname@example.org
Please note that all sale items, intimates or jewellery will not be accepted for return, exchange or refund.
At this stage we are unable to provide a returns service for international customers. We're working on making it possible!
Graceland Collection – Vintage
No refunds or exchanges for vintage - unless the garment is faulty. Refunds will only occur as a result of the rare case we have overlooked a fault.
We measure every item to ensure you can get a good fit. If you're not 100% sure about sizing please email us at hello@gracelandcollection
Vintage is often pre-loved – meaning there may be minor wear. Graceland endeavour to supply accurate descriptions of all garments after careful inspection. We recommend that you always delicately wash vintage garments with gentle detergent in cold water.
We always aim to display our products as accurately as possible. Colouring may vary from screen to screen, so we can’t guarantee that the colours in the product you receive will 100% match what you see online.
Always read and follow the care instructions – we take no responsibility for clothing damaged due not following the recommended washing instructions.
All product prices on our website are marked in Australian Dollars.
Click HERE for details on shipping and handling.
We love to collaborate with photographers and stylists. If you wish to borrow pieces from Graceland, please respect the clothing. If a garment comes back dirty or damaged, you will be billed for cleaning or repair. If you require garments to be shipped to and from a location - you must cover these costs. Email email@example.com to get in touch about collaborating.